How to Reset a Streaming App That Isn't Working

If a streaming app is misbehaving and a simple restart hasn't helped, resetting or reinstalling the app clears out anything corrupted in its stored data.

Steps to try

• Clear the app's cache if your device offers that option — see our guide on clearing cache on a streaming app
• Uninstall the app completely
• Restart the device before reinstalling
• Reinstall the app and sign back in with your account details

Before you reset

Make sure you have your account details on hand, since you'll need to sign in again after reinstalling.

If the problem follows you across devices

That usually points to an account or connection issue rather than one specific app install — contact support so we can help narrow it down.