When restarting a device hasn't fixed the issue, resetting the app itself is the logical next step.
If a streaming app is misbehaving and a simple restart hasn't helped, resetting or reinstalling the app clears out anything corrupted in its stored data.
Make sure you have your account details on hand, since you'll need to sign in again after reinstalling.
That usually points to an account or connection issue rather than one specific app install — contact support so we can help narrow it down.
Compare subscription options and device support to find the plan that fits your household.
