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Troubleshooting3 min read
Smart TV Remote Not Working? Try These Fixes First
Before assuming a remote is broken, a few quick checks solve the problem more often than you'd expect.
An unresponsive remote is one of the most common streaming complaints, and one of the easiest to fix, since it's rarely actually broken.
Quick checks
- Replace the batteries, even if they seem fine
- Clear any obstruction between the remote and the device's sensor
- Re-pair a Bluetooth remote following your device's instructions
- Restart the TV or streaming device itself
If you're using a universal remote
Double-check the pairing steps in our guide on setting up a universal remote for streaming devices — a missed step during setup is a common cause.
If nothing restores the remote
Many streaming apps can also be controlled from a phone as a temporary workaround while you sort out the remote.
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