An outdated Smart TV is one of the most common causes of streaming apps behaving strangely.
Smart TV manufacturers regularly release software updates that fix bugs and keep apps running smoothly. Skipping them for too long is a common, easy-to-miss cause of app problems.
Most TVs list a software or system update option under Settings, sometimes under a "Support" or "About" section. Menu wording varies by brand and model.
Try reinstalling the app itself next — our guide on resetting a streaming app that's not working covers that process.
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