Streaming Device Won't Connect to Wi-Fi? Try This

A streaming device that can't connect to Wi-Fi at all is frustrating, but the cause is almost always one of a small handful of common issues.

Steps to try in order

• Double-check the Wi-Fi password was entered correctly, including capitalization
• Restart your router, then the streaming device
• Move the device temporarily closer to the router to rule out signal strength
• Confirm the network you're selecting is actually the right one, especially in homes with more than one

If it connects but drops repeatedly

That's usually a signal strength or interference issue rather than a one-time connection failure — see our guides on router placement and reducing Wi-Fi interference.

If nothing works

A factory reset of the streaming device is usually the next step, or contact support if you're unsure how to do that safely.