How to Fix a Streaming App That's Frozen

A frozen app stays on screen but stops responding to the remote entirely, which is a slightly different problem from a crash and calls for a slightly different fix.

What to try

• Wait 15–30 seconds in case it's a brief hang, rather than assuming it's fully frozen
• Force-close the app using your device's app-switching menu, if available
• Restart the device entirely if the app won't force-close

If it keeps happening

Frequent freezing on a specific app often means it's time to clear its cache or reinstall it — see our guides on clearing cache on a streaming app and resetting a streaming app that's not working.

If every app freezes, not just one

That's more likely a device-level issue — see our guide on signs it's time to upgrade your streaming device.