A black screen with sound but no picture — or no picture at all — usually comes down to one of a few fixable causes.
A black screen during streaming, especially when the app otherwise seems to be running, is one of the more common issues and usually has a quick fix.
This often points to an HDMI or resolution setting mismatch rather than the app itself — try a different HDMI port if your TV has more than one.
Our guide on resetting a streaming app that's not working covers a deeper reset, or contact support for further help.
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