Streaming App Showing a Black Screen? Try This

A black screen during streaming, especially when the app otherwise seems to be running, is one of the more common issues and usually has a quick fix.

Try these in order

• Restart the app completely, rather than just backing out of it
• Restart the device itself
• Check the HDMI connection and cable — see our HDMI cable guide
• Confirm your TV is set to the correct HDMI input

If sound plays but there's no picture

This often points to an HDMI or resolution setting mismatch rather than the app itself — try a different HDMI port if your TV has more than one.

If nothing above works

Our guide on resetting a streaming app that's not working covers a deeper reset, or contact support for further help.