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Troubleshooting5 min read
How to Fix Buffering While Streaming
Buffering almost always traces back to one of a small handful of causes. Here's how to work through them.
Buffering happens when your device can't download video data fast enough to keep up with playback. Working through causes in order usually finds the culprit quickly.
Step 1: Check your internet speed
Run a speed test using the approach in our guide on testing your internet speed and compare it against the speed guidelines for streaming.
Step 2: Reduce network congestion
- Pause other downloads or video calls on the same network
- Check how many devices are streaming at once
- Move closer to the router, or consider a wired connection — see Wi-Fi vs Ethernet
Step 3: Restart the basics
Restart your streaming device, then your router, giving each a moment to fully power back on.
Step 4: Reset the app if the problem persists
If buffering continues on one specific app, our guide on resetting a streaming app that's not working covers the next steps.
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